Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, and profile picture.
• Location data to match you with nearby caregivers.
• Payment information (processed securely by Stripe; we do not store your full card details).
• For caregivers: qualifications, certifications, experience, and business information.

Automatically Collected Information

• Device information, browser type, and IP address.
• Usage data such as pages visited, features used, and interaction patterns.
• Cookies and similar tracking technologies.

2. How We Use Your Information

• To create and manage your account.
• To match care seekers with appropriate caregivers.
• To process payments and transactions.
• To send you service-related notifications and updates.
• To improve our platform and develop new features.
• To ensure the safety and security of our platform.
• To comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With other users as necessary to facilitate bookings (e.g., sharing caregiver profiles with care seekers).
• With payment processors (Stripe) to handle transactions.
• With service providers who help us operate the platform.
• When required by law or to protect the rights and safety of our users.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete data.
• Delete your personal data (right to be forgotten).
• Object to or restrict the processing of your data.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time where processing is based on consent.

6. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Flegnet is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@flegnet.com.